Refund and Returns Policy

Refunds and Returns Policy for Malalin

Last Updated: 15 May 2024

1. Introduction

At Malalin, we strive to deliver high-quality digital products and ensure customer satisfaction. However, we understand that there may be situations where returns or refunds are requested. This policy outlines our practices and procedures for handling these situations for digital products purchased via www.malalin.com.

2. Digital Product Returns

Due to the nature of digital products, which are downloadable and intangible, we generally do not offer a return of products once they are purchased and delivered. However, exceptions can be made under specific circumstances outlined below.

3. Refund Eligibility

Refunds for digital products purchased from Malalin are typically only offered under the following conditions:

a) Non-Delivery of Product: If you have not received the digital product link via email within 24 hours of purchase, due to some electronic delivery issues from our side, you are eligible for a refund.

b) Download Issues: If there are technical problems that prevent you from downloading the product, and we cannot help resolve the issue.

c) Major Defects: All products are thoroughly tested before release, but unexpected errors may occur. Such issues must be submitted for our tech support team’s review. If we are unable to resolve the defect within 7 days, a refund will be issued.

d) Product Not as Described: If the product is significantly different from the description provided, you must report such discrepancies within 48 hours of purchase to be eligible for a refund.

4. Conditions for Refund Consideration

Before a refund is granted, you must allow us the opportunity to try and help solve any problem you have by:

  • Contacting us via email at support@malalin.com
  • Providing a detailed description of the issue, including screenshots or error messages.

5. Refund Process

To initiate a refund, please take the following steps:

  • Contact our Customer Support team at support@malalin.com.
  • Include your order number, purchase date, and a detailed explanation of the issue.

Once your refund request is received, reviewed, and deemed valid, we will process your refund within 14 days. Refunds will be processed using the original method of payment.

6. Non-Refundable Circumstances

Please note that we do not provide refunds for the following:

  • Change of mind.
  • Purchase of an incorrect product, if the product has been sent or downloaded.
  • Situations where the product has been used in a way that violates our terms of service or has been misused.

7. Contact Information

If you have any questions or concerns about our Refunds and Returns Policy, please contact us at:

8. Amendments to this Policy

We reserve the right to revise this refunds and returns policy at any time as we see fit. As such, please review the policy periodically. Continued use of our website after any such changes shall constitute your consent to such changes.

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